baaji Privacy Policy

1 Introduction and Scope

baaji operates an online gaming and betting platform for users in Bangladesh. This privacy policy explains how baaji collects users' personal information, the purposes for which that information is used, how it is stored, and in what circumstances it may be shared with third parties.

This policy applies to the baajilogin.cam website, mobile applications, and all our digital services. It takes effect whenever you access our platform, use any service, or open an account.

We believe users should have control over their own information. With that in mind, we have prepared this policy with full transparency so that you are completely informed about what is done with your data.

2 Information We Collect

baaji collects various types of information to run its services properly. This information falls into two main categories:

2.1 Information You Provide Directly

Information you submit yourself during account registration, verification, and use of our services:

• Full name (in Bengali and English)
• Date of birth (for age verification)
• Mobile number and email address
• National ID number or passport number (for identity verification)
• Residential address
• Payment account details (bKash, Nagad, Rocket number or bank account details)
• Information provided when contacting the support centre

2.2 Automatically Collected Information

Information collected automatically while you use the platform:

• IP address and device type
• Browser type and version
• Operating system information
• Login time, session duration, and usage patterns
• Gaming history, transaction records, and betting details
• Information collected through cookies and similar tracking technologies

3 Purpose of Data Collection

baaji collects and uses user information only for specific and legitimate purposes. We never collect unnecessary or excessive information.

3.1 Account Management and Verification

Correctly confirming each user's identity is a core part of our service. This ensures account security and prevents irregularities such as opening multiple accounts.

3.2 Transaction Processing

Payment information is used to complete deposits and withdrawals. For transactions via bKash, Nagad, and Rocket, mobile number verification is required.

3.3 Service Improvement and Personalisation

We analyse usage patterns to improve the platform experience. This analysis helps display relevant content based on your preferred game categories or betting types.

3.4 Customer Support

When providing support via 24/7 live chat and email, we need to view your account information in order to resolve issues quickly and effectively.

3.5 Fraud Prevention and Security

Login information and transaction records are monitored to detect suspicious activity and protect the platform from misuse.

3.6 Marketing and Communications

With your consent, bonus offers, promotional updates, and important service information are sent to you by SMS or email. You may request to stop receiving these communications at any time.

4 Sharing Information with Third Parties

baaji does not sell your personal information or provide it to third parties for commercial purposes. However, limited information may be shared with the following parties in specific circumstances:

4.1 Payment Processors

Payment services such as bKash, Nagad, Rocket, and bank transfer receive the information needed to complete transactions. This information is used solely for transaction verification.

4.2 Technology Partners

Game software providers (such as Pragmatic Play, Evolution, JILI) may receive limited user information to manage game sessions. This is not personally identifiable information — only session tokens and game records.

4.3 Legal Obligations

We are required to provide necessary information in compliance with valid orders or directives from a competent court or law enforcement authority. In such cases, we always provide only the minimum information required.

4.4 Corporate Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance if this occurs.

5 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the baaji website and app. These improve your browsing experience and ensure the platform functions correctly.

5.1 Essential Cookies

These cookies are used to maintain login sessions, verify security tokens, and remember your preferred language or settings. Without them, the platform cannot function properly.

5.2 Analytical Cookies

These cookies are used to understand which pages are visited most, which games are popular, and how users navigate the platform. All data collected is fully anonymous.

5.3 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working.

6 Data Storage and Security

Keeping your information secure is one of baaji's priorities. We apply industry-standard technical and administrative measures.

6.1 Encryption

All data is encrypted using SSL (Secure Socket Layer) technology. The connection between your browser and our servers is fully secured, preventing third parties from intercepting or reading your information.

6.2 Access Controls

Sensitive user data is accessible only to authorised staff, and only as required for their work. All access is logged and reviewed regularly.

6.3 Data Retention Period

Your information is retained while your account is active. After an account is closed, information required for legal obligations or dispute resolution may be retained for a specified period.

6.4 Response to Data Breaches

If a data breach occurs that could affect your rights, we will notify affected users as quickly as possible and take the necessary protective measures.

7 Your Rights

Every user registered on the baaji platform has the following rights regarding their information:

7.1 Right of Access

You may ask us at any time what information we hold about you. Contact our customer support team and we will provide a complete summary of your data.

7.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request a correction. After you submit the appropriate supporting documents, we will update the information promptly.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this request may be limited where legal obligations or ongoing disputes apply.

7.4 Right to Object to Processing

You may object to marketing communications at any time and we will stop them immediately. Under our Responsible Gaming policy, you may also request self-exclusion or the setting of limits.

8 Protection of Minors

baaji strictly follows a 21+ policy. No person under the age of 21 is permitted to open an account, and we actively verify age.

If we find that a minor has opened an account using false information, that account will be closed immediately and all related information will be deleted. We do not intentionally collect any personal information from minors.

If a parent or legal guardian believes their child has registered on our platform, please contact customer support immediately.

9 Payment Information Security

Financial transaction information is handled with the utmost care. The payment methods currently active on baaji are bKash, Nagad, Rocket, and bank transfer.

9.1 Use of Payment Information

Your payment account details (mobile number or bank account) are used solely for confirming deposits and processing withdrawals. This information is not shared with any third-party marketers.

9.2 Transaction Records

A record of every deposit and withdrawal transaction is stored securely. These records may be used for dispute resolution or fraud investigations.

10 Changes to This Policy

We may update this privacy policy as our services expand or in response to changes in applicable law.

For significant changes, a notice will be sent to your registered email address or a notification will be shown when you log in to the platform. Continuing to use the platform after a change takes effect will be considered acceptance of the updated policy.

For full details of the terms governing our services, please read our Terms and Conditions, which cover account use, bonus rules, and complete platform guidelines. For more information about baaji, visit our About Us page.

11 Contact Us

If you have any questions, concerns, or requests to correct your information regarding this privacy policy, please get in touch with us:

• Live Chat: Available 24/7, support in Bengali and English
• Email: [email protected]

Our support team responds to all data-related requests with care and promptness. Answers to common privacy questions may also be found in our FAQ section.